Returns
We want every Neya purchase to bring joy – if you're not completely happy, we're here to help.
Items can be returned within 14 days of receipt for a full refund. Items must be unworn, unused and returned with tags attached. Returns that do not meet these conditions will not be accepted.
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Damaged items/issues
- Please check your order when it arrives.
- If any item is damaged, contact us as soon as possible so we can provide a resolution.
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How to start a return
- Email us at hello@neyalabel.com.
- Include your order number and reason for return in a note inside the package.
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Refunds
- You'll be notified once your return has been processed.
- Refunds are issued to your original payment method within 10 working days.
- Bank processing times may vary.
- If you haven't received your refund within 15 working days, please contact us at hello@neyalabel.com.